Medserv Blended Learning Policy

Effective Date: January 1, 2025

1. Purpose

This policy establishes the standards and procedures for all blended learning CPR and First Aid training programs delivered by Medserv Healthcare Solutions (“Medserv”). Medserv provides blended learning options through both the American Heart Association (AHA) and the Health & Safety Institute (HSI). Blended learning combines self-paced online instruction with an in-person, instructor-led skills session to ensure participants meet nationally recognized training and competency requirements.

2. Overview of Blended Learning

Blended learning offers a flexible option for childcare centers, schools, corporate teams, and other organizations with scheduling challenges. Participants complete the online modules first, followed by an instructor-led skills evaluation. Successful completion of both the online portion and the in-person skills session is mandatory for certification.

3. Policy Provisions

3.1 Training Pricing and Access to Online Modules

• Pricing for blended learning varies by program and certification type and will be provided at the time of booking.
• Credits must be purchased in advance of the online portion.
• After credits are purchased, the online learning system automatically triggers an email to each participant with their individual course link.
• No online training links will be issued without a completed payment.
• The client is responsible for providing Medserv with an accurate participant roster.
• Corporate or bulk purchases require the client to:
  • Submit their participant roster in advance, and
  • Pay the associated invoice in full before online learning links are generated.

3.2 Completion of Online Training

• All participants must complete the online portion before attending the scheduled in-person skills session.
• Clients may request online training completion status 3–7 days prior to the class date by contacting:
  • training@medservhealthcare.com or call / text at 609-375-8759

3.3 In-Person Skills Session Requirements

• Attendance at the scheduled in-person skills session is mandatory for certification.
• No participant will receive certification without completing the skills session in full.
• Medserv reserves the right to withhold processing of all certifications until all participants have completed the in-person skills portion.

3.4 Make-Up Skills Sessions

• Participants who miss their scheduled in-person session may attend a make-up session at Medserv’s South Brunswick Training Center and Clinton Training Center
• Make-up session pricing (if applicable) applies and must be paid in advance unless otherwise approved by Medserv training leadership.

3.5 Refunds

• Medserv does not issue refunds for participants who do not complete the online course, the in-person skills session, or any required component of the training. Once a course link is clicked, that credit is used regardless of completion or not.

3.6 Delayed or Incomplete Participant Training

• If a participant does not complete the training in a timely manner, certifications will not be processed until all completion requirements are met.
• Certifications for completed participants will be issued within five (5) days of Medserv receiving such notice.
• The participant who did not complete the class will have six (6) months from the original skills session date to complete both the online and in-person portions.

4. Compliance

All clients and participants are expected to adhere strictly to the timelines, payment requirements, attendance rules, and training procedures outlined in this policy. Failure to comply may result in delays, additional fees, or forfeiture of certification.